Customer Service
Customer communication, service support, issue resolution and building positive customer relationships.
THE PERSON BEHIND MARKETTECH
Hi, I’m A.K Sharma.
MarketTech is my independent online store, built around a simple idea: useful products, honest presentation and customer service that feels human.
A.K Sharma
Founder · MarketTech
Delhi, India
A LITTLE ABOUT ME
Built from a service-first point of view.
I’m A.K Sharma, a banking and customer-service professional with 6+ years of professional experience across relationship management, customer support and service operations.
My experience has helped me develop strong skills in customer communication, banking products and processes, portfolio management, service support, KYC and AML awareness, problem solving and customer relationship management. I believe in clear communication, responsible service and creating a smooth customer experience.
Alongside my professional career, I’m building MarketTech.in as an independent e-commerce business focused on practical kitchen and household products. I’m also interested in technology, website development and business automation.
PROFESSIONAL SKILLS
Relationship Management
Portfolio handling, customer needs analysis, follow-up and maintaining long-term professional relationships.
Banking Products & Processes
Working knowledge of banking products, service processes and customer-focused financial services.
KYC & AML Knowledge
Working knowledge of KYC requirements, customer due diligence concepts and AML fundamentals.
Communication
Clear verbal and written communication, active listening and professional problem solving.
E-commerce
Building MarketTech.in and managing an online business focused on practical kitchen and household products.
Technology & Automation
Learning and applying website development, e-commerce tools and automation to improve business operations.
CONNECT WITH ME
Want to know more about my work or MarketTech?
For store support, reach out by email. For my professional background, visit my LinkedIn profile.